Online Casino New Zealand FAQ

Welcome to our online casino New Zealand FAQ page, where we do our best to provide helpful, easy-to-understand answers to frequently asked questions about the best digital gaming destinations. We cover accounts, game results and fair play, banking, deposits, and other topics. If you can’t find the answer to your question, consult one of our casino guides for more information.

Licensing And Regulation

Are all online casinos licensed?

Some sites are licensed, and some aren’t. We only recommend brands that are licensed and regulated.

What is regulation?

The licensing authority checks game results, ensures the site uses best-quality software, and checks that the brand has the funds to cover operating costs as well as players’ winnings.

Legal Age And Accounts

At what age can New Zealanders gamble legally?

Players must be at least 20 years old to enter casinos and gamble.

How do I open an online casino New Zealand account?

You can open an account by selecting the Sign Up/Register button on the home page of your preferred gaming site. You will need to complete a relatively basic step-by-step sign-up process, which requires you to submit a few personal details, such as your name and a valid email address, as well as a copy of an identity card.

What do I do if I forget my login details/password?

You can click the Forgot Password link or contact customer service.

Fair Play And Game Results

Are the game results fair?

The game results at recommended casinos powered by top-quality software are fair.

How are the results of pokies and other games produced?

Pokies and other software-based games use Random Number Generators (RNG) to produce results. The results of live games are produced by dealers who use playing cards, money wheels, or dice.

What games are available?

Recommended online casinos New Zealand offer video, classic, and progressive jackpot pokies as well as games such as variants of Baccarat, Blackjack, Craps, Keno, Poker, Roulette, scratch cards, Sic Bo, and more.

Deposits And Withdrawals

Is casino online banking safe?

The brands we recommend use the latest 128-bit SSL encryption to protect players’ details, so those sites are safe.

How can I make deposits and withdrawals?

The accepted banking methods vary from brand to brand. Most sites accept major credit cards, web wallets, prepaid cards, bank transfers, and cryptocurrency.

Casino Bonuses

Are casino bonuses available?

Most recommended sites offer at least a welcome bonus. Many also offer other bonuses and promotions.

How do I get a bonus?

Claiming a bonus depends on the nature of the offer. You may need to make a deposit, refer a friend, or fulfil another requirement.

How long is my bonus valid for?

Most bonuses have expiry dates. Check the terms and conditions before claiming any bonuses.

Can I withdraw my bonus money?

Most online casinos New Zealand have wagering requirements that must be fulfilled before you can withdraw your bonus money. You can find those requirements in the terms and conditions.

Are other promotions/loyalty/VIP clubs available?

Most brands run other promotions such as weekday bonuses or happy hours, and almost all sites have player loyalty/VIP clubs. The clubs have various tiers and offer loyalty points that can be accumulated and redeemed for credits or various goodies. Most sites also host tournaments that feature pokies or other casino games.

Customer Service

Is customer service available?

All the sites we recommend offer customer service. At some brands, it is available 24/7, at others, it is available between certain times.

How can I contact customer service?

Most online casinos New Zealand offer customer service via live chat. If live chat is not available, you can send an email or use an onsite contact form.